Last Updated: September 10, 2025
This Privacy Policy (“Policy”) describes how ArxoHealth LLC (“ArxoHealth,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information provided by users of our website www.ArxoHealth.com (the “Website”) and related services, including intake forms, booking, telehealth consultations, and payment processing (collectively, the “Services”).
By using our Services, you consent to the practices described in this Policy.
1. Information We Collect
We may collect the following categories of information:
Information you provide directly
Name, email, phone number, address.
Health-related information submitted in intake forms.
Payment details (processed securely via third-party providers).
Communications with us (emails, support requests).
Information we collect automatically
Device and browser information (IP address, cookies, analytics).
Usage data such as pages visited, time spent, and referral source.
Information from third parties
Information shared by licensed doctors when providing diagnostic or consultative services.
Payment processors and scheduling systems may provide transaction data.
2. How We Use Your Information
We use your information for the following purposes:
To provide autism diagnostic and consultative services.
To connect you with licensed doctors or professionals.
To process payments and issue invoices.
To improve and personalize our Website and Services.
To communicate with you regarding appointments, updates, and support.
To comply with legal and regulatory requirements.
3. Sharing of Information
We do not sell or rent your personal information. We only share your information in the following circumstances:
Doctors & Healthcare Providers: Personal health information is shared only with the doctor(s) assigned to your consultation.
Service Providers: Third-party vendors (e.g., Stripe, PayPal, Jotform, scheduling tools, cloud hosting) who support our operations.
Legal Compliance: When required to comply with laws, regulations, or lawful requests.
Business Transfers: In the event of a merger, acquisition, or sale of assets, personal data may be transferred.
4. Cookies & Tracking Technologies
We use cookies, analytics tools, and similar technologies to:
Improve website functionality.
Measure website traffic and usage patterns.
Provide relevant marketing content.
You can disable cookies in your browser settings, but some features of our Website may not function properly.
5. Children’s Privacy
Our Services may involve information about children when parents or legal guardians submit intake forms on their behalf. We do not knowingly collect personal information directly from children under 13 without parental consent.
Parent /guardians must complete all bookings and provide consent for minors.
6. Data Security
We implement reasonable technical and organizational safeguards to protect your personal data, including encryption of sensitive health and payment information. However, no system is 100% secure, and we cannot guarantee absolute protection against unauthorized access.
7. Data Retention
We retain your information only as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required by law.
8. International Users
If you access our Services from outside the United States, your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using our Services, you consent to this transfer.
9. Your Rights
Depending on your location, you may have the right to:
Access and receive a copy of your personal information.
Request correction or deletion of your data.
Withdraw consent where processing is based on consent.
Opt out of marketing communications.
To exercise these rights, contact us at info@ArxoHealth.com.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. We encourage you to review this Policy periodically.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
ArxoHealth LLC
Email: info@ArxoHealth.com
Website: www.ArxoHealth.com